General Terms and Conditions
COVID19 Terms and Conditions amendment
Privacy Notice (GDPR)
General Terms and Conditions:
AGREEMENT: By making a reservation or booking at the Trafalgar House(“We”, “Us”, “Our”), you are agreeing that you and all members of your party agree to and are bound by the Terms & Conditions detailed herein.
Reservations, Bookings and Payment
Reservations made with the Trafalgar House represent a legally binding contract between you and the Trafalgar House.
For reservations or bookings made via a third party website or marketing partner, the contract of booking remains directly with us and therefore the Terms & Conditions as advised upon booking, published on our own website and available at the property will apply to that reservation or booking.
Reservations: You will receive an email confirmation of your booking, this maybe from a third party website or marketing partner, if you booked via these channels. Please check this carefully – it is your responsibility to contact us immediately if any details are incorrect.
Deposit: We do not take a deposit for a regular reservation. (Separate terms apply for reservations of three rooms or more).
Payment: 14 days before arrival we will charge the full cost of the stay to the card provided at time of reservation. Prior arrangement will need to be made if multi card payment is preferred, please contact us directly.
For guests who book within 14 days of arrival, full payment will be taken at time of reservation.
If payment is preferred by cash then advance notice will be required, pre-authorisation of a credit/debit card will still be required for full amount of the reservation.
Multi-room reservations: If reserving four rooms or more then a non-refundable deposit equal to one night for each room booked will be taken at time of reservation. Final payment will be taken 14 days prior to arrival.
We reserve the right to charge your card as detailed in our cancellation policy in the event of a no-show or should the booking be cancelled within 14 days from date of arrival. By entering into this contract you are authorising us to make these charges without additional consent being required.
A cancellation can be made by email or phone and will be confirmed with a cancellation notice. This cancellation notice maybe from a third party website or marketing partner, if you booked via these channels. Note: we are unable to cancel bookings made through third party websites, you will need to make any cancellation directly with them.
For cancellations more than 14 days prior to arrival date – Free cancellation with no charge.
- For the avoidance of doubt the 14 day date commences at 24:01 Hrs 14 calendar days prior to and including the arrival date.
For cancellation less than14 days from the arrival date – the total value for the reservation will be charged.
- For the avoidance of doubt the 14 day date commences at 24:01 Hrs 14 calendar days prior to and including the arrival date.
- Charges will be made for all rooms made within the reservation/booking.
- We strongly advise our guests to take out suitable holiday cancellation insurance to cover their stay for any unforeseen circumstances.
We reserve the right to cancel or amend a booking in the event of circumstances beyond our control, and provide a full refund of the total booking value if this has already been charged.
Non-arrival (no-show) for a booking will be treated as a cancellation and the full booking value will be charged, regardless of the reason – you will be advised to claim against your travel insurance.
Should you need to curtail your stay and leave earlier than planned, the total value of your entire stay will still be due.
PLEASE NOTE – if you booked a special rate or non-refundable package or offer then the above cancellation terms may differ. Please refer to your booking conditions at time of reservation.
Check In/Out Times
Check in is between 16:00 hrs & 20:00 hrs. Early check-in maybe possible only with prior arrangement.
Check out is by 10:00am. Later check out maybe possible only with prior arrangement.
Note: Trafalgar House is a family run B&B and does not offer 24 Hour manned reception.
Allergies and Medical Conditions
If you or any member of your party has a medical condition, allergy or disability which may affect your stay, please call us in advance to advise so that we can make provision for the particular need(s) of the persons(s) concerned, or advise you if we are unable to make such provision.
If details are not provided to us at the time of booking, we reserve the right to cancel the booking should it be unable for us to make appropriate provision for a specific need or needs, our standard cancellation policy will apply.
Please note that special offers are available on room prices and packages from time to time but cannot be used in conjunction with any other offer. These are non-refundable and 100% of the total booking will be charged in the event of cancellation or no-show. Please note that some offers require full payment upon booking – please note these offers cannot be cancelled, changed and are non-refundable in whole or in part.
All prices are correct and are subject to availability at the time of booking. Prices may change at any time without prior notice and cannot be amended once booked. Please note that the best price is always available via a direct booking.
Guests are welcome to consume their own drinks in the Lounge, Garden and in their rooms at Trafalgar House. Please note that consideration to the quiet enjoyment of other guests should be observed. Unruly, loud or negative antisocial behaviour affected by alcohol will not be tolerated and guests not adhering to this risk being required to leave the premises immediately.
The building is equipped with 24 hour recording CCTV in public areas, car park and surround of Trafalgar House for the safety and security of our guests and premises.
We do not accept children under the age of 8 as we have no facilities for young children.
Parent or guardian must be in the room with children below 14 years of age at all times.
Children under 16 may not be left alone in the property and parent or guardian must be on site at all times.
By making a reservation and booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party, either wilfully or because reasonable precautions have not been taken.
We reserve the right to charge for the replacement, cleaning or repair of any item(s) belonging to the Trafalgar House, or the fabric of the house itself, damaged either wilfully or because reasonable precautions have not been taken. In this event the credit/debit card used to make the reservation will be charged without prior consent being required for the costs incurred.
Should the resulting loss or damage require closure of a guest room any loss of business for the period of repair or replacement may also be claimed by Trafalgar House.
Should the resulting loss or damage require the relocation of future bookings then any cost for the relocation and accommodation of these bookings, may also be claimed by us if we have to bear these costs.
Full payment for any such damage or loss must be paid to us upon demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and any possible third party’s full legal costs) as a result of your or a member of your parties actions.
Only regular household electrical appliances may be used in the guest rooms. For any specialist electrical equipment approval from us must be obtained prior to installation and use.
At no time may extension leads or double plugs be used for multiple attachments.
Dogs & Pets
Trafalgar House does not accept any pets or dogs unless they are working assistance dogs.
Any food items should be kept in sealed containers in the guest rooms and no items may be placed on external window sills.
Any food or drink left in the room upon departure will be disposed of immediately.
Stiletto heels should not be worn inside Trafalgar House as these can damage some floor coverings.
If using hiking boots please consider their cleanliness and if muddy remove at the door. Please ask if you would like a boot mat for the room.
It is your responsibility to ensure that any travel insurance cover you have provides adequate cover for your needs and for the duration of your stay.
On check in, you will be issued with your room and front door master key. It is your responsibility to ensure safety of your key at all times and return it at the end of your stay upon check out.
Lost keys are subject to a £65 replacement charge.
If the key is accidentally taken with you the key should be returned to us within 7 days. If the key has not been returned within this timescale a new key will be ordered and the replacement charge of £65 will be applied. In this event the credit/debit card used to make the reservation will be charged without prior consent being required for the costs incurred.
Any personal items of lost property will be disposed of at the end of the subsequent month after the visit took place. Any remaining food and drink will be disposed of immediately after check out.
Items with an estimated value of more than £50 will be held for three months from date of check out and will then be disposed of.
Items with an estimated value of more than £100 or more will be held for six months from date of check out and will then be disposed of.
Should you wish an item to be returned to you, a minimum charge of £10 will be applied to the credit/debit card to cover postage, packing and any administration.
It is your responsibility to contact us should you think you may have left an item behind.
Parking is provided on site for registered guests only and is subject to availability.
You are requested to be considerate of other guests when using the parking spaces.
We cannot accept liability for any damage or theft to vehicles or their contents whilst parked within our car park.
It is against the law to smoke in a public building, this includes in the bedrooms at Trafalgar House as none have been designated as smoking areas.
We operate a strict no-smoking policy throughout the building and gardens.
You are not permitted to smoke in your bedroom, even at the window. If we deem there to be a smell of smoke after you or your guests departure we will make a charge of £ 75 representing the cost for a deep clean of the room.
Should the room not be usable due to smoke pollution/smell which disrupts or affects future bookings, and or should we have to transfer a new booking to an alternative property due to this, any and all related costs for this and the loss of business will be applicable in addition to the cleaning charge above, for the period that the room cannot be used.
In this event the credit/debit card used to make the reservation will be charged without prior consent being required for the costs incurred.
Smoking is permitted outside in the smoking area where an ashtray is provided.
Foreign objects should not be thrown into the toilets. If toilets are blocked due to such objects being found then cost for repair, unblocking or replacement may be applicable. In this event the credit/debit card used to make the reservation will be charged without prior consent being required for the costs incurred.
Sanitary bags are provided next to all toilets to dispose of any items other than toilet paper, to be placed in the bathroom bin provided.
Lounge & Garden
Lounge and Garden are for the use of registered guests only.
Registered guests should request our explicit approval in advance if they wish to bring any person not registered with us into the Trafalgar House.
You are advised to take all due care and attention when accessing or using the garden. Pathways, steps, door jam and railings may not be level. You acknowledge that access and use of the garden is entirely at your own risk and hold us harmless and free from any liability whatsoever that may arise from your access and use of the garden.
The Lounge is open all year while the garden may be closed due to inclement weather and over the Autumn/Winter months. Guests may not access the garden when closed.
Lounge & Garden are open from 07:00 – 21:00 hrs.
Circumstances Beyond Our Control (Force Majeure)
Trafalgar House cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disasters including pandemic, or injuries and death of an individual(s) through accidental circumstances unconnected with Trafalgar House.
Right of amendment
We reserve the right to amend and or adjust these terms and conditions at any time.
Terms and Conditions – COVID 19 amendment:
The health and safety of our guests, our family and the wider community is our main consideration in preparing the following terms and conditions.
We may operate limited rooms including breakfast at this time which enables us to use the areas within the property while maintaining any Government guidelines in regards to social distancing.
The items listed below may be updated and/or changed at any time and will be in line with Government guidelines as and when these are formally announced. We have completed a risk assessment and deep cleaning guide for the Trafalgar House and this may be reviewed upon request at the property.
At all times guests at the Trafalgar House must follow the Government guidance in relation to COVID 19, and follow the implemented procedures to assist with this observance.
Prior to arrival: If you, or any of your group meet the following they should not travel to Trafalgar House:
- Has any COVID 19 symptoms including: a high temperature or a new persistent cough or a loss of taste and/or smell.
- Has knowingly come into contact with someone with any of the above symptoms within the last 14 days and is therefore self-isolating.
- Is living with someone in self-isolation or should be self isolating themselves.
If you believe you, or anyone in your group, will be unable to stay due to COVID 19 symptoms or self isolation, you should contact us immediately on 01803 292486 to discuss revising your booking.
We reserve the right to request COVID 19 test results before making any refunds if this revision or cancellation of the booking is within 14 days prior to arrival.
Reservations may be cancelled or amended 14 days prior to arrival.
Everyone is required to practice social distancing, where possible, throughout the property and signage will remind and direct guests.
All guests should remain mindful and courteous to other guests, whilst on the premises.
General Hygiene practices:
Face Masks, as per Government guidance it is requested that all guests try to use face masks when moving around the public spaces of Trafalgar House.
Hand sanitiser will be available in automatic dispensers, one at the front door and one at the side door for use when coming back into Trafalgar House. We request that all guests use the sanitizer when entering the property.
Registration: Pre-printed registration forms will be prepared for arriving guests and payment will be taken in full, prior to arrival.
Contact details for each guest staying are required and must be provided, this includes postal address and a telephone number or email address.
Non-essential items will be removed from bedrooms to avoid cross contamination.
Touch points within the room will be sanitised upon departure as part of the deep cleaning process.
Local information and Restaurant guides placed in the rooms will be single use only and destroyed after each departure.
Rooms will have basic servicing while occupied, removal of trash and replacement of cups and glasses only. Bathrooms will not be cleaned and beds will not be made on a daily basis.
Servicing of rooms will only be made when vacant.
Shampoo, Shower Gel and Soap are provided in single use portions. Any unopened bathroom amenities will be quarantined for at least 72 hours after each reservation.
Additional room supplies such as towels, toilet rolls etc will be provided on request.
Single use consumables such as tea/coffee/sugar and the tea tray will be quarantined for at least 72 hours after each reservation.
Guests will have assigned tables in the dining room to be used throughout their stay and guests may not change tables during their stay.
Tables and chairs will be sanitized after each use/reservation.
During breakfast service, where social distancing cannot be maintained, we will follow Government guidance and wear the appropriate PPE and follow hand washing protocols at all times.
All items of crockery, cutlery will be washed in the commercial dishwasher.
Residents Lounge will be closed for social gathering at this time.
The Garden is open and accessed through the Lounge.
We have enhanced our cleaning standards in line with Government guidelines to ensure the room is sanitized and ready for each arrival.
Touch points in the rooms have been identified and are sanitized after each departure as part of the deep cleaning process.
Furniture, hard and soft surfaces will be sprayed with sanitizer after each departure as part of the deep cleaning process.
Commercial laundering of all bedding is carried out after each departure.
Public area touch points such as door handles, banisters etc are sanitized at regular intervals throughout the day.
Suspected COVID19 symptoms and guest self-isolation
If a guest has any symptoms of COVID-19 or is asymptomatic but declares the need to self- isolate, they should inform us, check out immediately and return home to request a test and self-isolate according to current Government guidance. They should use private transport but only drive themselves if they can do so safely.
If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority.
If a guest cannot return home and is required to remain in their room at Trafalgar House, they will be liable for all charges and costs including, but not limited to; any additional nights accommodation, relocation costs of other guests booked into the room that they are occupying, all food and beverage costs and charges, any labour costs associated with providing additional services and any professional deep cleaning of the room that may be required upon departure.
Terms and conditions for use of the free wireless internet service:
The internet access services, comprising the wireless service ( the “Service”) are provided to you by Trafalgar House (“we”/”us”/”our”). By gaining access to the Service, you agree to abide by the terms and conditions below (the “Terms”). If you do not agree to all of the Terms, please do not use the Service.
If your usage is frequently high and impacts our network, and the experience of other guests, in a negative way then we will get in touch with you to ask you to change your behaviour.
If you intend to use your broadband connection for downloading large files we suggest you try and do this outside of peak hours.
1. OUR OBLIGATIONS
We will use our reasonable endeavours to make the Service available 24 hours a day, however we will not be liable if for any reason the Service is not available at any time or for any period. Access to the Service may be suspended at any time.
2. YOUR OBLIGATIONS
- You will keep confidential any access codes or passwords provided to you in order to access the Service, and will not disclose them to any other person for any reason. You will be responsible for any loss that arises from you misusing or otherwise disclosing any such access codes or passwords.
- The Service is intended to allow you to access the internet in order to use, amongst other things, the worldwide web, e-mail, messaging services and chatrooms. You undertake to us that your behaviour while using the Service will be lawful, honest and proper. Without prejudice to any other provision of this agreement, we may terminate your use of the Service at any time without notice if we become aware of any behaviour that has a negative impact on our equipment or network or the use by other customers of our equipment or network or the internet in general, or which damages, or has the potential to damage, our reputation or standing.
Without prejudice to the generality of paragraph 2.b above, you may not:
- use the Service for any illegal purpose;
- access or attempt to access the Service via more than one device;
- access or attempt to access the Service provided to any other customer;
- use the Service in such a manner as to host a web or other server, send or facilitate the sending of bulk e-mail or collect third party personal data without appropriate consent.
3. BREACH OF THE AGREEMENT
We shall investigate any suspected breach of the agreement by you, and reserve the right to take such action as we, in our sole discretion deem appropriate, including suspension or withdrawal of the Service with immediate effect and without notice to you.
You acknowledge that your use of the Service is at your own risk. The Service is provided on an “as-available” basis, and to the fullest extent permitted by law, we hereby exclude all and any warranties or conditions of any kind, whether express or implied, in respect of the Service and any content or data obtained or downloaded from it. Without prejudice to the foregoing generality:
a. we do not warrant that the Service will be uninterrupted, timely, secure or error-free at all times or will meet your requirements; and
- we are not responsible for the security, integrity, accuracy or completeness of any information that you transmit or receive while using the Service.
c. The disclaimer under this paragraph 4 is without prejudice to your statutory and other rights as a consumer.
- LIABILITY. Nothing in this agreement shall exclude or limit your or our liability for death or personal injury.
- Subject to paragraph 5, we shall not be liable to you in contract, tort or otherwise arising in connection with this agreement for any economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, any special, indirect or consequential losses or any destruction or loss of data.
b. Our liability to you shall be restricted to the amount of fees you have paid to us in connection with the Services.
c. If any part of the Service is not available to you through no fault on our part or where the failure, suspension or withdrawal of the Service is beyond our reasonable control, we shall not be obliged to pay any compensation to you.
d. You will indemnify us against all and any losses or claims arising from any breach of the agreement by you, and against any claims or legal proceedings arising from your use of the Service which are brought or threatened against us by another person.
- We reserve the right to amend this agreement at any time.
b. You acknowledge and agree that all intellectual property rights (including, but not limited to copyrights (including rights in software), trade marks, database rights, patents and inventions) in and relating to the Service are owned by us and our licensors or contractors. Nothing in this agreement operates to transfer any such intellectual property rights to you.
c. If any provision of this agreement is found to be unenforceable by a court of competent jurisdiction, the other provisions will nevertheless remain in full force and effect.
d. This agreement is governed by the laws of England and the parties hereto submit to the non-exclusive jurisdiction of the English courts.
BY ACCESSING OUR WIFI YOU WILL BE DEEMED TO HAVE READ, UNDERSTOOD, ACCEPTED AND AGREED TO BEING BOUND BY THE FOREGOING TERMS AND CONDITIONS OF USE
Trafalgar House (“We”) IS COMMITTED TO PROTECTING & RESPECTING OUR CUSTOMER’S PRIVACY. This policy, together with our general terms and conditions and any other documents referred to on it, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
This Policy sets out the following:
- What personal data we collect and process about you in connection with your relationship with us as a customer and through your use of our website, mobile applications and online services;
- Where we obtain the data from;
- What we do with that data;
- How we store the data;
- Who we transfer/disclose that data to;
- How we deal with your data protection rights;
- And how we comply with the data protection rules.
- All personal data is collected and processed in accordance with UK and EU data protection laws.
What do we use your personal data for?
Your data may be used for the following purposes:
a.Providing products and services you request: we use the information you give us to perform the services you have asked for in relation to your stay at Trafalgar House.
b.Contacting you in the event of a change or cancellation: we send you communications about the services you have asked for and any changes to such services. These communications are not made for marketing purposes and cannot be opted-out of;
c.Credit or other payment card verification/screening: we use your payment information for accounting, billing and audit purposes and to detect and / or prevent any fraudulent activities;
e.Immigration/customs control safety: we may be obliged to provide your information to border control agencies;
f.Security, health, administrative, crime prevention/detection: we may pass your information to government authorities or enforcement bodies for compliance with legal requirements;
g.Customer Services communications: we use your data to manage our relationship with you as our customer and to improve our services and enhance your experience with us;
h.Provide tailored services: we use your data to provide information we believe is of interest to you, prior to, during, and after your stay with us and to personalise the services we offer to you, such as special offers;
i.Marketing: from time to time we will contact you with information regarding promotions via e-communications. You will be given the opportunity on every e-communication that we send you to indicate that you no longer wish to receive our direct marketing material.
j.We will only process your personal data where we have a legal basis to do so. The legal basis will depend on the reasons we have collected and need to use your personal data for.
k.Only children aged 16 or over can provide their own consent.
l.We will not retain your data for longer than is necessary to fulfil the purpose it is being processed for. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the purposes for which we process it and whether we can achieve those purposes through other means.
m.When we no longer need your personal data, we will securely delete or destroy it. What personal data we collect: Personal data means any information relating to you which allows us to identify you, such as your name, contact details, booking reference number, payment details and information about your access to our website. We may collect personal data from you when you book (either directly or indirectly through our trusted third party partners), use our website and other websites accessible through our website and / or App, participate in a survey or competition, or when you contact us. Specifically, we may collect the following categories of information:
a.Name, home address, e-mail address, telephone number, passport or other recognized personal ID card numbers and details, credit/debit card or other payment details;
b.Advance Personal Information, which includes your name, nationality, date of birth, gender, passport or ID number, expiry date and country of issue;
c.Medical conditions for customers who have special medical requirements and customers with dietary requirements;
d.Information about your use of our website. The communications you exchange with us or direct to us via letters, emails, chat service, calls, and social media.
f.Location, including real-time geographic location of your computer or device through GPS, Bluetooth, and your IP Address, along with crowd-sourced Wi-Fi hotspot and cell locations, if you use location-based features and turn on the Location Services settings on your device and computer.
Personal details about your physical or mental health, alleged commission or conviction of criminal offences are considered “sensitive” personal data under applicable data protection laws. We will process any such data only if you have given your explicit consent, or it is necessary (for instance if you request special assistance), or you have deliberately made it public.
Sharing your personal data.
- Government authorities, law enforcement bodies, on line agents through which you book your reservation with;
- Credit and debit card companies which facilitate your payments to us, and anti-fraud screening, which may need information about your method of payment;
- Legal and other professional advisers, law courts and law enforcement bodies in all countries.
Your Data Protection Rights.
Under certain circumstances, by law you have the right to:
- Request information about whether we hold personal information about you, and, if so, what that information is and why we are holding/using it.
- Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
- Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
- Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
- Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
- Object to automated decision-making including profiling, that is not to be subject of any automated decision-making by us using your personal information or profiling of you.
- Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
- Request transfer of your personal information in an electronic and structured form to you or to another party (commonly known as a right to “data portability”). This enables you to take your data from us in an electronically useable format and to be able to transfer your data to another party in an electronically useable format.
- Withdraw consent. In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
Security of your personal data and how it is stored: